1111bk Privacy Policy

1.1 Registration Data

When you create a 1111bk account, we collect the information you provide during the registration form, including:

• Full legal name
• Date of birth (used to verify you are aged 21 or above)
• Bangladeshi mobile phone number
• Email address (if provided)
• Preferred username and account password (stored in encrypted form)
• City or division of residence (e.g., Dhaka, Chittagong, Sylhet)

1.2 Identity Verification Data

Before processing any withdrawal, 1111bk requires identity verification in compliance with responsible gaming obligations and anti-money-laundering best practice. Verification documents we may request include:

• National Identification Card (NID)
• Passport (data page)
• Driving licence
• Utility bill or bank statement (for proof of address, dated within 90 days)
• A selfie photograph holding the submitted ID document

These documents are processed securely and retained only for as long as required by our data retention obligations.

1.3 Financial Transaction Data

When you make a deposit or withdrawal, we collect transaction records including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), the transaction reference number, the amount, and the date and time of the transaction. We do not store full card numbers or full mobile wallet PINs — only masked references sufficient to identify the payment method used.

1.4 Gameplay and Activity Data

We record all gaming and betting activity conducted through your 1111bk account. This includes game sessions (titles played, bet amounts, outcomes, session start and end times), sports bets placed (market, stake, odds, settlement outcome), bonus usage history, and account login timestamps. This data is used for account management, responsible gaming monitoring, and dispute resolution.

1.5 Technical and Device Data

When you access 1111bk, our servers automatically collect certain technical information: IP address, device type (mobile, tablet, desktop), browser type and version, operating system, screen resolution, referring URL, pages visited, and session duration. This data helps us optimise platform performance, detect suspicious login activity, and maintain security.

1.6 Communications Data

If you contact 1111bk via live chat, email, or any other support channel, we retain records of those communications — including the content of messages and support tickets — for quality assurance and dispute resolution purposes. Records are retained for a minimum of 12 months from the date of the interaction.

2.1 Marketing Communications

1111bk may send you promotional communications about bonuses, seasonal offers (such as Eid promotions, BPL cricket specials, or Pohela Boishakh offers), and new game launches. We will only send marketing messages where you have opted in to receive them during registration or through your account settings. You may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting support. Withdrawing consent to marketing does not affect the lawfulness of any processing carried out before withdrawal.

2.2 Automated Decision-Making

1111bk uses automated systems to flag accounts for responsible gaming review, detect potentially fraudulent transactions, and identify patterns consistent with policy violations (e.g., bonus abuse, multi-accounting). Where an automated decision has a significant effect on your account — such as a temporary suspension — you have the right to request a manual review by a member of our team. Contact support via live chat to initiate a review.

3.1 Payment Processors

To process deposits and withdrawals, 1111bk shares the minimum necessary transaction data with your chosen payment provider (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard). Each payment partner operates under its own privacy policy and data security standards. 1111bk only works with payment processors who maintain adequate data protection measures.

3.2 Game Studios and Software Providers

Casino and sports betting content on 1111bk is supplied by independent game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data to support game performance and RNG certification audits. No personally identifiable information is shared with game studios beyond what is technically required to deliver the game session (such as a session token).

3.3 Legal and Regulatory Disclosures

1111bk may disclose personal data to law enforcement, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will inform you of any such disclosure to the extent permitted by law.

3.4 No Sale of Personal Data

1111bk does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your personal information is used exclusively for the purposes described in this Privacy Policy. Any third-party service provider that accesses your data on our behalf is bound by contractual obligations to process it only as instructed by 1111bk and to maintain appropriate security standards.

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device on return visits, remember your preferences, and collect analytical data about how the site is used. 1111bk uses first-party cookies (set directly by us) and limited third-party cookies (set by our analytics and game-delivery partners).

4.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language, preferred payment method, and display settings to provide a more personalised experience.
• Analytical cookies: Collect anonymised data about how players navigate the platform so we can identify and resolve usability issues and improve the overall experience.
• Performance cookies: Help us monitor server response times, detect errors, and ensure that game content is delivered efficiently across mobile networks commonly used in Bangladesh.

4.3 Managing Cookies

You may control cookie preferences through your browser settings. Most mobile browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. Instructions for managing cookies on popular mobile browsers (Chrome for Android, Safari for iOS) are available in each browser's settings menu.

5.1 Technical Safeguards

• All connections to 1111bk use HTTPS with TLS 1.2 or higher.
• Account passwords are stored using industry-standard one-way hashing algorithms. We cannot retrieve your password; we can only reset it.
• Payment card details and mobile wallet PINs are never stored on 1111bk servers in unmasked form.
• Server infrastructure is protected by firewalls, intrusion detection systems, and regular security audits.
• Access to player data by 1111bk staff is role-based and logged — only authorised personnel can access personal information, and only to the extent required for their role.

5.2 Your Responsibility

While 1111bk applies robust security measures on our side, the security of your account also depends on the strength of your password and your own device security. We strongly recommend using a unique password for your 1111bk account that you do not use on any other platform, enabling any available two-step verification, and never sharing your login credentials with another person. If you believe your account has been compromised, contact our support team immediately via live chat.

5.3 Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights or freedoms, 1111bk will notify affected players without undue delay via the contact details held on your account. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps we have taken or are taking to address the situation.

6.1 Active Account Data

For as long as your 1111bk account remains active, we retain all personal data associated with your account including registration details, transaction history, gameplay records, and communications. This data is necessary to manage your account, process transactions, resolve disputes, and comply with responsible gaming obligations.

6.2 Closed Account Data

When an account is closed — whether at your request, due to self-exclusion, or following a breach of our Terms — 1111bk retains your personal data for a minimum of five years from the date of closure. This retention period is necessary to comply with anti-money-laundering record-keeping obligations, to resolve any outstanding disputes, and to enforce self-exclusion periods. After the retention period expires, your data is securely deleted or anonymised.

6.3 Identity Verification Documents

Identity documents submitted for verification purposes are retained for the duration of your account plus five years following account closure. Copies of verification documents are stored in encrypted form and access is restricted to authorised compliance personnel only.

7.1 Right of Access

You have the right to request a copy of the personal data 1111bk holds about you. Upon a verified request, we will provide a summary of your registration data, transaction history, and any other personal information held on your account. This is sometimes called a Subject Access Request (SAR).

7.2 Right to Rectification

If any personal data held by 1111bk is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details (such as your contact number or email address) directly through your account settings. For corrections to identity-linked data such as your full name or date of birth, a formal request accompanied by supporting documentation will be required.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Please note that we may be unable to fulfil erasure requests in full where retention is required by law (e.g., financial records required for anti-money-laundering compliance) or where data is needed to enforce a self-exclusion period.

7.4 Right to Restriction and Objection

You have the right to request that we restrict the processing of your data in certain circumstances — for example, while an inaccuracy is being investigated. You also have the right to object to processing carried out on the basis of legitimate interest, including profiling used for marketing purposes. Where you object to marketing-related processing, we will cease that activity promptly.

7.5 Right to Data Portability

Where processing is carried out by automated means on the basis of your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.